The number one reason why a traveler will approach a travel agent is that they believe you have the best info pertaining a holiday vacation they desire to have. Their expectation is concentrated on having a successful vacation from the booking process – all – the – way – to their accommodating hotels.
Building a positive relationship with your clients requires you to have a good understanding of their needs and want. The way you handle them will tell if you will create a long-term travel relationship or a one-time relationship.
Below are few points that will aid you how to understand and win the confidence of your client.
Most clients know where they are going and have an approximate cost for it. Your great work is to listen keenly and give appropriate advice accordingly. However, remember not all clients come into your office knowing what they want. For such clients, ask them questions like; what kind of vacation would you like? Do you have a preferred destination of your choice? What makes you choose there? Have you ever been there? As they open up to you, you will have broken the ice if they were your first-time clients.
Feel their Feeling & see their Sight
The clients have a feeling that you will give them a beautiful, memorable trip. Please don’t lower their high spirits. Show them how the vacation will be fantastic because you already know what they are going to see in their destination. If possible let them find more surprises when they reach there which was not on their itinerary.
Create a Rapport
Build a healthy relationship with your clients. Always ensure you keep communication open. For instance, call them to know if they arrived. Ask them whether things are flowing as they desired. Even after the vacation is over, don’t stop communicating with them. Your concern will make them fall in love with your services and be lest assured to get a good number of referrals.
Give Timely Feedback
Handle your customers with care especially when they ask/need something from you. Let your feedbacks be timely and if possible giving a satisfactory solution to their problems or questions. When they share how their trip was on their social media platforms (even if it’s a negative comment), be among the first to comment positively and show your concern.
Clients are delicate like eggs in a basket. You handle them, and you are good to go. You mishandle them, and off you walk on a sloppy-slippery ground.